Refund policy
We want you to be pleased with the goods you purchase from Foxmere & Co. If something isn't quite right, we're happy to help.
Returns
We accept returns of eligible items within 30 days of delivery.
To be eligible for a return, an item must be:
- Unused and in its original condition
- Free from signs of wear, use, damage, or alteration
- Returned with its original packaging, tags, and accessories, where applicable
- Accompanied by proof of purchase from Foxmere & Co.
We understand that you may need to carefully handle or inspect an item after receiving it. However, products that have been used — including garden tools that show signs of use, soil, wear, sharpening, modification, or damage — cannot be returned as unused merchandise.
To start a return, please contact us at support@foxmereandco.com with your order number and the item you would like to return.
Please do not send a return without contacting us first.
Return Shipping
For ordinary returns, including items you no longer want or that simply aren't the right fit for you, return shipping costs are the customer's responsibility.
We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed. Foxmere & Co. cannot guarantee receipt of returned merchandise that is lost in transit.
Original shipping charges are non-refundable unless the return is the result of an error by Foxmere & Co. or the item arrived damaged or defective.
Damaged, Defective, or Incorrect Items
We carefully inspect and pack every order, but if something isn't right when it arrives, we'll make it right.
If your order arrives damaged, defective, or you receive an incorrect item, please contact support@foxmereandco.com within 7 days of delivery.
Please include your order number and, when applicable, photographs showing the item, damage, and original packaging.
We'll review the issue and arrange an appropriate replacement, refund, or other resolution. When a return is required because an item arrived damaged or defective, or because we sent the wrong item, Foxmere & Co. will cover the return shipping cost.
Please retain damaged items and their original shipping materials until we've completed our review, as the shipping carrier may require them for a claim.
Exchanges
The simplest way to exchange an item is to return the original item and place a new order for the item you would like instead.
This allows the replacement item to be ordered without waiting for your original purchase to travel back to us and be processed.
If the item you received was incorrect or defective, please contact us rather than placing another order so we can take care of it for you.
Refunds
Once your return has been received and inspected, we'll notify you when your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow time for your bank or credit-card provider to process and post the refund after it has been issued. Processing times vary by financial institution.
Original shipping charges are not refundable on ordinary returns.
Gifts
If you received an item from Foxmere & Co. as a gift and would like to return it, please contact support@foxmereandco.com.
We'll do our best to help. Proof of the original Foxmere & Co. purchase may be required.
Items That Cannot Be Returned
Certain items may not be eligible for ordinary returns, including:
- Items that have been used, altered, sharpened, damaged, or modified after delivery
- Gift cards
- Personalized or custom-made products
- Items clearly marked Final Sale
- Certain special-order products
- Other products specifically identified as non-returnable on their product page
This does not affect our handling of merchandise that arrives damaged, defective, or incorrect.
Oversized & Special-Order Items
Certain oversized, long-handled, unusually heavy, or special-order products may have different return requirements due to the cost or complexity of transporting them.
If different return conditions apply to a product, they will be clearly stated on the product page before purchase.
Cancellations & Order Changes
If you need to cancel or change an order, please contact us at support@foxmereandco.com as soon as possible.
We'll make every effort to accommodate your request if the order has not yet been processed or shipped.
Once an order has shipped, it cannot be cancelled and will be subject to our normal return policy.
Questions About a Return?
If you have questions about a return, exchange, refund, or an item you've received, please contact us at:
We'll be happy to help.