Shipping policy

At Foxmere & Co., we take care in packing every order and aim to get your goods on their way as quickly as possible.

Order Processing

In-stock orders are typically processed and shipped within 1–2 business days, Monday through Friday, excluding holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During particularly busy periods, processing may take a little longer. If we anticipate a significant delay with your order, we'll let you know.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Shipping Methods & Rates

Foxmere & Co. ships orders using trusted carriers including USPS, UPS, and FedEx, with the carrier and service selected based on the size, weight, destination, and nature of your order.

For orders under $150, available shipping methods, estimated delivery times, and shipping charges are calculated and displayed at checkout.

Delivery estimates are provided by the carrier and begin once your order has shipped. While we'll always do our best to get your order to you promptly, carrier delivery dates are estimates and are not guaranteed unless specifically stated.

Free Standard Shipping

Foxmere & Co. offers free standard shipping on qualifying U.S. orders of $150 or more, after discounts and before taxes.

Certain oversized, heavy, or specially handled items may be excluded from free shipping. Where additional shipping charges apply, they will be displayed at checkout.

Shipping Within the United States

We currently ship to addresses within the United States.

Orders shipping to Alaska and Hawaii may have different shipping rates and require additional transit time.

Tracking Your Order

When your order ships, we'll email you a tracking number so you can follow its journey.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carrier systems may not update immediately.

Sending a Gift?

Many of the goods we carry make wonderful gifts.

If you're sending an order directly to someone, you may include a personal message using the order notes at checkout. We're happy to include your message with the order.

We do not include pricing information inside our shipments.

Address Changes

Please review your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at support@foxmereandco.com. We'll gladly make an address correction if the order has not yet shipped, but we cannot guarantee changes once an order has entered fulfillment or been transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Packages Returned to Foxmere

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, we'll contact you to determine how you'd like to proceed.

Additional shipping charges may apply if you would like the order sent again.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please check around your property and with members of your household or neighbors who may have accepted the delivery.

If your package still cannot be located, please contact us at support@foxmereandco.com and we'll work with you and the carrier to investigate.

If tracking does not show delivery and your shipment appears to have been lost in transit, please contact us so we can work with the carrier to resolve the issue.

Damaged or Incorrect Orders

We carefully inspect and pack orders before they leave Foxmere, but occasionally something can go wrong along the way.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@foxmereandco.com with your order number and, when applicable, photographs of the item and its packaging.

We'll make it right.

Please retain the product and original shipping materials until we've had an opportunity to review the issue, as the carrier may require them as part of a damage claim.

For ordinary returns and exchanges, please see our Returns & Exchanges Policy.

Oversized Items

Certain long-handled, oversized, heavy, or unusually shaped products may require special shipping arrangements or carry additional shipping charges.

These items may also be excluded from our free standard shipping offer. Where different shipping conditions apply to a particular product, they will be stated on the product page or displayed during checkout.

International Shipping

Foxmere & Co. currently ships within the United States only.

We hope to offer international shipping in the future.

Packaging

We believe the care that goes into selecting a good product should continue through the way it reaches you.

Foxmere orders are thoughtfully packed to protect your purchase during its journey while avoiding unnecessary packaging wherever practical.

We may occasionally reuse clean, sturdy shipping materials when doing so makes sense. We'd rather give good packaging another journey than send it unnecessarily to waste.

Questions About Your Order?

If you have any questions about shipping or an order you've placed, please contact us at support@foxmereandco.com

We'll be happy to help.